Shipping & Returns

Shipping Policy

You can choose between these delivery options:

  • Standard Delivery - two (2) to four (4) working days - FREE FOR ALL UK ORDERS

  • Next Day Delivery - next day if you place your order before 11 am and receive your order the very next day (excludes Public/Bank Holidays) - £5.99.

  • International EU Delivery - £9.99 (FREE for orders over £100)

  • International Worldwide Delivery - £13.99 (FREE for orders over £100)

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Working days do not include weekends or holidays.

If you are one of our international customers, you can check out the worldwide costs here and if you need any more help, please contact us and a team member will be more than happy to help!

 

Please note there might be delays with orders outside of the UK at the moment due to circumstances out of our control.

Return & Exchange Policy

For items purchased from FairyPlay Toy Shop, you can send them back for a full refund within 30 days, provided the item has not been used or fitted and is returned with any packaging that forms part of the goods with a valid proof of purchase.

If your item is faulty, please contact and complete a returns form. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

Here's our return address:

12a, Heol Y Bryn

CF37 5EH

Wales, United Kingdom

Unwanted Products

 

Purchases that include a Free item. In the case you are returning an unwanted product that included a Free item offer, we require both items to be returned to us to obtain a full refund. We regret we are unable to offer our 30-day peace of mind guarantee refund on any items that are not in a re-saleable condition and these may be returned to you at your cost.

Exchange an Order

You can return an online item for an exchange within 30 days. If we don’t have the item you want in stock, we will process a refund instead.